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FREQUENTLY ASKED QUESTIONS
What Is Astonishing Arts?
Astonishing Arts brings your dreams
and imagination to life with cutting edge photo digital art! Everyone
is special. And since you are the star of the masterpiece we create, your art
becomes a personal, one-of-a-kind gift that can be enjoyed and treasured for
generations. Visit About Us to learn
more.
What Services Do You Offer?
Astonishing Arts provides
two outstanding ways to make your photos into
distinctive, one-of-a-kind works
of art. These options are: (Click
each option for a full explanation of
there differences.)
- Transport (TP)
- Transform
(TF)
Where Do You Get Your Wonderful Art Backgrounds?
Using his natural artistic talent and expertise in digital
artistry, Astonishing Arts founder Steve Davis has
spent hundreds of hours creating fantastic and beautiful
art backgrounds
called
artscapes
for you to
explore.
Unique to Astonishing Arts, each artscape painting is made to be an
ideal expression of your dreams and imagination. Since you are the star of our
artscapes, no two paintings are ever the same.
New artscapes are added all
the time, so visit our What's New page often. Everything
we do is motivated by our commitment to offer you the very best and most exciting
artscapes we can. If there's an artscape theme you'd like to see but that we
don't yet have available, please let us know.
We'd love to hear your ideas for future artscapes.
Who Owns My Original Photo?
You own the copyright to the photos you submit. Astonishing
Arts does
not claim copyright for any original, unaltered photograph
or
image
submitted
by
you
to Astonishing Arts for the commission of our
artwork. Such copyright belongs to you if you are the creator,
owner or legal licensee of such photograph or image. However,
by submitting your original copyrighted
photos
or images,
electronically or physically to Astonishing Arts, you
are granting us the right to modify and/or manipulate them
to create our artwork. You are also granting
Astonishing Arts the right to display such copyrighted
photos or images as components of our print,
electronic and
web-based
sales or marketing presentations. The copyrights to any derivative
artwork created by Astonishing Arts from your submitted
photo or image belong to Astonishing Arts. Visit
our Terms and Conditions page
to learn more.
What Is The Best Way To Submit My Photo?
To ensure that your final work of art is the very best it
can be, Astonishing Arts strongly recommends that
you upload/email us a digital photo that has been either:
- scanned into your computer or
- taken with a standard digital camera of your choice.
The resolution of digital photographs you submit must
be at least 200
dpi (dots
per inch) at a minimum. Image dimensions that are 1,024x768 pixels are adequate
for most Astonishing Arts artwork, but, when possible,
a larger size of
1600x1200
pixels
or more is recommended. Visit our Photo Tips page to learn more.
What Materials Do You Use to Create My
Artwork?
Astonishing Arts offers several material options
for the creation of your exclusive artwork. They include:
What Are Your Payment Policies?
Astonishing Arts executes
the purchase of its products and services exclusively through
PayPal's online payment service. Payment can be made from
either your credit card or bank account.
All payments sent electronically through PayPal are securely
transmitted using PayPal's proprietary technology.
Astonishing Arts does not have access to view bank account
or credit card numbers, or any other information a client
may provide to PayPal to complete
a purchase.
- All standard artwork purchases are to be Paid
In Full at the time of the request for a specific
product or service. No request will be considered
or executed without payment.
- Commissioned artwork requires a 50% deposit before work
begins at the time of request. The final 50% of the payment
for
custom pieces is due at completion of the project and satisfaction
of the commissioner.
Please visit Payment
Policies for
more details.
What Are Your Shipping Costs?
Shipping costs for Astonishing Arts
are already reflected in the purchase price of
standard artwork. However, shipping costs may vary for custom/commissioned
artwork.
What Is Your Refund and Return
Policy: Satisfaction Guaranteed!
Astonishing Arts is delighted that we
have yet to have a dissatisfied client! However in the
unlikely
event that you are unhappy with your standard artwork once
it has been received, you have 14 days to return undamaged
artwork at your expense to Astonishing Arts. Once
your artwork has been returned, you will receive a full
refund
of the
artwork
purchase price.
In the case of completely custom art, you'll
receive 100% of the purchase price as store credit. (Custom
work involves a much greater commitment of time and effort
from us, and that fact is reflected in the custom artwork
refund policy.)
Return Due To Loss or Damage In the Mail: If
your Giclee artwork
order is
lost or damaged
during
shipping, Astonishing Arts will replace it free of charge. In the case
of damaged canvas or poster artwork, Astonishing Arts may request that you return
your artwork to us at your expense. Once we receive your returned art, we will
process the creation of a new work and ship it to you. Additional shipping charges
may
apply.
Please
visit Refund
and Return Policy for more details.
How Long Does It Take To Receive My Artwork?
Due to the high demand for and special attention given to
the creation of our unique artwork, Astonishing Arts standard
orders are delivered in an average of 2 to 4 weeks. This
time frame provides time for project development,
client art proof approval, printing, packaging and shipping.
The start-to-delivery times of custom artwork commissions
are variable.
All standard and custom artwork
are created in
the order
their payments
are
received. Astonishing Arts begins processing orders immediately
upon verification that full payment has been received.
IMPORTANT NOTICE: Delivery
times may vary dependent upon the shipping method chosen,
your Art
Approval Proof response
time, your shipping address location or any unforeseen
technical or mailing issues beyond our control.
Why Was My Photo Submission Rejected?
Unusable Photo Submission: Astonishing Arts reserves
the right to reject photos which it believes are too inferior
to be
used
for
artwork
creation. (If we reject a photo submission due to poor quality,
we will request a better version from you or supply
you with a full refund if no suitable image can be obtained.)
Objectionable Material: Astonishing Arts reserves
the sole discretion to reject or cancel any order with or
without
cause at any
time. Astonishing
Arts may refuse to create any work that it considers
illegal, libelous, defamatory, obscene, profane, portraying
irresponsible
use of alcohol or other substances, advocating persecution
based on gender, age, race, religion, disability or national
origin, or containing explicit sexual content. A full refund
will be given for orders which are cancelled due to such
rejection or refusal.
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